Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Returns are only accepted in the event of product damage on arrival or delays beyond the 30 day mark. Return/Refunds are strictly NOT accepted due to a change of mind and no exchanges are allowed either. PLEASE NOTE that in order to file a return, we require you to have video proof that it was damaged on arrival. Even though we try our best to keep your products safe and delivered on time, for this reason we highly recommend you to film a video unboxing the product. Returns without video proof cannot be accepted.

To start a return, you can contact us at hustlix.shop@gmail.com. Please note that returns will be dealt with according to the specific product. Please wait for us to initiate the return accordingly.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. In almost all cases, the customer will need to provide return shipping.

You can always contact us for any return question at hustlix.shop@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hustlix.shop@gmail.com.